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Terms & Conditions
At Dilkhush, we aim to bring you delicious food with a smooth and reliable online experience. Please read the terms below to understand how our online ordering and delivery service works.
🛍️ Online Orders Only
These terms apply only to purchases made through our official website dilkhushfoods.com. Outlet (in-store) policies may differ.
🍔 Available Product Categories
You can order the following items online:
- Cakes & Pastries
- Fast Food & Snacks
- Cookies & Biscuits
- Sweets & Desserts
- Bread & Toast
- Beverages
- Add-ons & Condiments
📍 Delivery Locations
We currently deliver in these cities:
- Dhaka
Orders are delivered from the nearest Dilkhush outlet.
💵 Minimum Order & Charges
- No minimum order amount
- Tk. 50 delivery charge applies for orders below Tk. 300
- Orders of Tk. 300 or more enjoy free delivery
⏰ Order Timing & Delivery
- Orders before 9 PM: Delivered same day
- Orders after 9 PM: Delivered next day
- Average delivery time: 1–2 hours (may vary)
🚚 Delivery & Cancellation
- If the customer is unreachable or unavailable within 10 minutes of delivery arrival, the order may be canceled without refund.
- If a product is unavailable, we may cancel the order and notify you.
- In case of delivery failure, a refund (if applicable) may take up to 30 working days.
💸 Refunds
- Refund requests must be submitted within 5 working days of delivery.
- Contact our support team with your order ID to process a refund.
📞 Need Help?
We’re here to help with any questions or issues.
📞 Hotline: 01800077006
📧 Email: support@dilkhushfoods.com