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Terms & Conditions

At Dilkhush, we aim to bring you delicious food with a smooth and reliable online experience. Please read the terms below to understand how our online ordering and delivery service works.

 

🛍️ Online Orders Only

These terms apply only to purchases made through our official website dilkhushfoods.com. Outlet (in-store) policies may differ.

 

🍔 Available Product Categories

You can order the following items online:

  • Cakes & Pastries
  • Fast Food & Snacks
  • Cookies & Biscuits
  • Sweets & Desserts
  • Bread & Toast
  • Beverages
  • Add-ons & Condiments

 

📍 Delivery Locations

We currently deliver in these cities:

  • Dhaka

Orders are delivered from the nearest Dilkhush outlet.

 

💵 Minimum Order & Charges

  • No minimum order amount
  • Tk. 50 delivery charge applies for orders below Tk. 300
  • Orders of Tk. 300 or more enjoy free delivery

 

⏰ Order Timing & Delivery

  • Orders before 9 PM: Delivered same day
  • Orders after 9 PM: Delivered next day
  • Average delivery time: 1–2 hours (may vary)

 

🚚 Delivery & Cancellation

  • If the customer is unreachable or unavailable within 10 minutes of delivery arrival, the order may be canceled without refund.
  • If a product is unavailable, we may cancel the order and notify you.
  • In case of delivery failure, a refund (if applicable) may take up to 30 working days.

 

💸 Refunds

  • Refund requests must be submitted within 5 working days of delivery.
  • Contact our support team with your order ID to process a refund.

 

📞 Need Help?

We’re here to help with any questions or issues.

📞 Hotline: 01800077006
📧 Email: support@dilkhushfoods.com